In a short debate on broadband services and social tariffs in the House of Commons today (14th June), Michael Fabricant raised the question of compensation when broadband providers have a breakdown as recently happened in Lichfield.
Michael Fabricant said: “But it’s not just social tariffs, is it? It’s also when the whole broadband system goes down.
Recently, there was a break in the broadband service in Lichfield, and no offer was made to any of the subscribers for any form of compensation. What is my Rt Hon Friend’s view on that?
The Minister of State for Media, Tourism and Creative Industries, John Whittingdale, replied: “There are schemes which will ensure that if there is a lengthy takeout of provision, then compensation will be available.
“I am very happy to look at the specific example of what happened in his constituency, and to advise customers within his constituency what is available to them.”
Michael now says: “If constituents do have a break in service, they should first contact their provider. If they don’t receive any compensation, they should then contact me with all the details. I know how annoying it can be when your broadband goes down.”