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News Release 15th September 2004CALL CENTRES SHOULD LISTEN UPCommenting on today's Citizens Advice Bureau report which condemns the poor service provided by call centres, Shadow Industry Minister Michael Fabricant said: "This report confirms everyone's experience with call centres. Banks and many other private companies are already changing to a more personalised service. It is now time for utilities and telephone companies to smarten up their act too. "I shall be calling on Ofcom to investigate whether customers are being charged too much for their telephone bills. "Customers are being forced to hold on for too long for telephone operators or are spending too long on the phone by being passed from pillar to post by incompetent call centres. This is bad service, and costly to the consumer. It has to end".
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